www.netergonomi.com   www.netergonomie.com

HERLUF SKOVSGAARD
DENTIST DDS. LECTURER
Storegade 59, Assentoft
DK8900 Randers DENMARK 
TEL + 45 86 49 42 75    hs@h-skovsgaard.dk		  

 
RETURN  1 email  2A ABOUT HERLUF SKOVSGAARD
3A COURSE IN WORKING METHODS AND ERGONOMICS  4A TRAINING COURSE IN WORKING METHODS AND ERGONOMICS
3B COURSE IN PREPARATION AND MICROERGONIMICS  4B TRAINING COURSE PREPARATIONS ON PHANTOM HEADS
3C COURSE IN PRATICE SERVICE MANAGEMENT
5 THE WORKPLACE FOR DENTISTS AND ASSISTANTS  6 VARIO AND LOGISTICA, TWO IDEAL WORKPLACES  7 SKOVSGAARD STOOL, A NEW SITTING CONCEPT
8 PRECISION VISION, GLASSES, LOUPS  9 UNIT, PT CHAIR, OP LAMP, X RAY ETC  10 MATERIALS AND INSTRUMENTS WITH ERGONOMIC PROFILE
11 TRAINING		  


3. COURSES AND LECTURES FOR LARGER GROUPS
  
    c. Service-management and marketing. Branding, communication rhetorics and visualisation
       
This course is planned according to individual needs from a basis of courses held abourt 60 times.
Proposed content.
Prindiples of SERVICEMANAGEMENT. We dont produce product in our practise but deliver services to the patient.
The services have varying elements of commjunication, work processes,and (may be ) products. The services are created
as an INTERACTION BETWEEN SERVICEPROVIDER  (dentist, hygienist, assistant) and the patient. The quality of the service
depend on the quality of this interaction. Therefore the serviceprovider personally is a part of the service.
Quality of service will depend on expectations.  Marketing of the service is an integrated part of the service, and the result
of the image of the clinic.

We will deal with the different services, describe and train the different elements.
The treatment is besides a treatment experienced practically and emotionalle by the patient. This means that our
treatments are at the same time communication. Demonstrations of ergonomic workmethodes with improved, caring
patientcommunication. The social relations in the team as patiencommunication. Demonstrations of elements of body-
language relevant in the interaction with the patients.
Use and integration of NLP neurolinguistic programmation in the treatment as well as in communication.

A humoristic description of patients experiences during visits in dental practises, many examples.

Service analysis, with description of advantages for the patient of selected services.
Servicecommunication, the 30 second message, repeated training in short time precise verbal explanation and
demonstration of a service.
Visualisation of the services, Use of intraoral camera. Where should the screen for the patient be placed.
Use of simplified visual description to the patient.